Customer Support and Resources
This page is designed to be a quick and easy resource for current customers. Below you'll find links to instructional materials that will answer a lot of your questions and enable you troubleshoot most of your problems. You can also check out our Frequently Asked Questions if you can't find your answer here. Of course, the professional technicians at Nightwatch Security & Telephone
are on call 24/7, so don't hesitate to give us a call at 800-462-1996
if you can't find the solution you're looking for.
Basic Alarm and Access System Instructions:
- All/Perimeter System (Basic Keypad)
- All/Perimeter System (Touchscreen Keypad)
- Area System (Basic Keypad)
- Area System (Touchscreen Keypad)
- Changing Battery in Wireless Remote
- Connect ONE - Bypassing Interaction Rules (Texts & Emails)
- Connect ONE - Temporary Schedule Changes
- Connect ONE - User Codes - Changing/Adding/Deleting
- Fire Alarm Testing & Reset (Red Fire Keypad w/key)
- Fire Alarm Testing & Reset (most keypads)
- Fire Drill (Basic Keypad)
- Fire Drill (Red Fire Keypad w/key)
- Fire Drill (Touchscreen Keypad)
- Home/Sleep/Away System (Basic Keypad)
- Home/Sleep/Away System (Touchscreen Keypad)
- Reset Instructions (Red Fire Keypad w/key)
- Sensor Reset (most keypads)
- Setting the Time
- Virtual Keypad - Temporary Schedules, Holidays & Closures
- Wi-Fi Setup
- Wireless Remote - Standard, Operation
- Wireless Remote - w/Panic, Operation
Camera System Instructions:
- DiViS/QDiViS Playback & Saving (PC)
- exacqVision Editing User Permissions (PC)
- exacqVision Playback & Saving (PC)
- Legacy LTS CMS Live, Playback & Saving (PC)
- Legacy LTS Playback & Saving (at NVR)
- Legacy LTS Playback & Saving (Internet Explorer)
- Milestone XProtect Playback & Saving (PC)
- Platinum LTS NVMS7000 Live, Playback & Saving (PC)
- Platinum LTS NVMS7000 Program Setup (PC)
- Platinum LTS NVMS7000 Username/Password Change (PC)
- Platinum LTS Playback & Saving (at NVR)
- Platinum LTS Playback Saving (Internet Explorer)
- Platinum LTS LTSConnect App Setup
Nightwatch Web Based Programs & Applications:
- We offer a variety of programs and applications to access your systems from a computer, smart phone, tablet or any other smart device.
- If you already have an account set up, you can click on one of the below options to go to the web based portal or download the app accordingly.
- Feel free to contact the office if your system is not web based, you are having login issues or are interested in getting a login to the below portals or apps.
Connect ONE Alarm & Access Systems:
- Access Connect ONE from a computer:
- Download Connect ONE app for smart devices:
OpenEye Camera Systems:
Virtual Keypad Alarm & Access Systems:
- Access Virtual Keypad from a computer:
- Download Virtual Keypad app for smart devices:
OpenEye Camera Systems:
Other Camera System Mobile Apps for Smart Devices:
- Download exacqVision app for smart devices:
- Download Milestone XProtect app for smart devices:
- Download LTSConnect app for smart devices (previously NVMS7000):
- Legacy recorders use a few different applications. Please call Nightwatch office during business hours for help if yours does not use one of the ones listed above.
My Security Account & My Security Account Pro:
- Access My Security Account from a computer:
- Download My Security Account for smart devices:
- Access My Security Account Pro from a computer:
- Download My Security Account Pro for smart devices:
Remote Support Sessions:
- Nightwatch may ask to connect to your Windows PC remotely for troubleshooting. In this case, we will either tell or send you a link to our support page.
- If you have a non-Windows based PC, please let us know beforehand.
